Author Anuradha Goyal was purchasing a sari at a well-known store in Tamil Nadu’s Coimbatore when she was asked for her mobile number at the billing counter. This demand for phone numbers at billing points is becoming increasingly common in shops and cafés.
Most customers comply without hesitation, but some find it unnecessary. Anuradha refused to provide her number and questioned the necessity of this rule. The staff insisted that billing could not proceed without her mobile number.
“This is how the purchase happened. Why is the mobile number capture mandatory? This was something I could walk away with; this could have been food, medicine, or something really important. Data privacy is being breached at every transaction.”
As she started to walk away, the saleswoman offered her own number to complete the billing. Anuradha highlighted the intrusive nature of this practice and the privacy concerns it raises.
She also shared her experience on X, emphasizing how pervasive the phone number requests have become, often under the guise of transaction necessities.
Summary: Anuradha Goyal’s refusal to share her phone number during billing in Coimbatore spotlights growing privacy concerns linked to mandatory data collection in everyday transactions.
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