Shopping by Chatbot: The Future of E-commerce
OpenAI, the maker of ChatGPT, is partnering with commerce companies and retailers to integrate AI searches with shopping.
By Shelly Brisbin, October 30, 2025, 4:04 pm
Deals with Major Retailers
OpenAI has announced deals with PayPal, Walmart, and Etsy, which will bring "Buy" buttons directly into AI conversations.
OpenAI's deal with PayPal could make it possible to buy products with your PayPal wallet from inside ChatGPT.
Upcoming Features
- PayPal's ChatGPT integration will be available next year
- Details on user interaction with the feature are not yet clear
Tech expert Omar Gallaga wrote about the new world of chatbot commerce for CNET.
Author's summary: OpenAI partners with retailers for AI-powered shopping.
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