Amazon Fined for Failing to Refund Missing Order
Consumer Protection BC has ordered Amazon Canada to refund a customer and pay a $10,000 penalty for violating provincial consumer protection laws.
A decision issued on October 14, 2025, by Vice-President Shahid Noorani found that Amazon breached section 50 of the Business Practices and Consumer Protection Act.
The case involved a Vancouver customer who ordered $582.75 worth of electronics from Amazon.ca in August 2024, but never received their order.
- Amazon failed to refund the customer within 15 days after the order was cancelled due to non-delivery.
- The company was found to be in breach of provincial consumer protection laws.
Amazon breached section 50 of the Business Practices and Consumer Protection Act.
Author's summary: Amazon fined $10,000 for violating consumer laws.
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