Agoda Enhances Booking Platform
Agoda has implemented improvements to its booking platform, including stricter compliance standards for third-party suppliers, an AI-based trouble detection tool, and a 24/7 support service.
This move comes in response to demands from the Japan Tourism Agency, following reports of troubles with bookings on Agoda's platform from both bookers and hotels.
- Stricter compliance standards for third-party suppliers to address issues with securing rooms.
- AI-based trouble detection tool to identify and resolve problems efficiently.
- 24/7 support service to provide assistance around the clock.
Improved trust and accountability, including strengthened penalties against violations, are key aspects of the new contract terms.
Author's summary: Agoda improves booking platform with stricter standards.