Utility Payment Portal Shutdown from November 7
Raleigh Water will temporarily shut down its billing system to launch a new, enhanced customer billing portal. The current billing portal will be unavailable starting November 7 at 5 p.m.
Service Interruption Details
During the transition period, customers and contractors must conduct their business either through the call center or the existing online portal until the shutdown begins. Many services will be offline from November 7 until the new portal becomes active on Wednesday, November 12, at 8:30 a.m.
New Billing Portal Launch
The upgraded billing portal is scheduled to go live on November 12. Once launched, all services and normal business operations will be fully restored.
Raleigh Water's Commitment to Customers
"The department is committed to making it easier for you to manage your utility services by providing a more streamlined, secure, and user-friendly platform for your water, stormwater, and solid waste accounts."
Raleigh Water thanks customers for their cooperation and patience during this upgrade.
Contact Information
For customer care and billing inquiries, contact: [email protected]
Summary: Raleigh Water is upgrading its billing portal between November 7 and 12, temporarily suspending services to provide customers with a more secure and user-friendly experience.
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