Albany Utilities Alerts Customers of Billing Delay
Albany Utilities temporarily paused billing operations to resolve an issue with transferring billing data to a third-party provider. The city announced that billing services have now resumed.
Billing Issue Details
Due to the data transfer problem, some customers might have received incorrect bills during this billing cycle. Albany Utilities is addressing the issue and encourages customers with billing questions to reach out.
Customer Service Contact
- Phone: 229-883-8330
- For billing inquiries, customers should contact Albany Utilities Customer Service.
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"Some customers may have received inaccurate bills this billing cycle because of the data transfer problem."
Author’s summary: Albany Utilities fixed a billing data transfer issue that caused delays and inaccurate bills, resuming normal operations and advising customers to contact support for concerns.